INTERNATIONAL SHIPPING POLICY
Shipping charges and available service will vary based on package weight and country of destination.
Please note that items ship directly from the vendors and it is up to their discretion whether to ship internationally.
Orders can take up to 10 business days to process and be shipped. You will be emailed tracking information from the brand with tracking for your order. Please allow 2-3 weeks for delivery.
Orders to international P.O. Boxes will be shipped with USPS and then delivered by your local post office or other carrier. Tracking information is not available. Delivery can take up to 2-4 weeks.
Customs and Duties
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Hyphen Threads cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
For more information on customs and duties charges, please contact your local customs office.
GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.
Goods that are entirely made in the USA will be duty free, but still subject to GST/PST.
You can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency), www.cbsa-asfc.gc.ca (Border Services Agency), or by calling toll free (from within Canada)
1-800-461-9999. If you are outside of Canada, please call 1-204-983-3500 or 1-506-636-5064.
Small Charge Verification
International credit cards may require a specialized procedure that assists us in verifying cardholder identity. By placing an order on hyphenthreads.com, you agree to a possible small, refundable charge for such verification.
The Small Charge Verification procedure works like this:
- If we require further verification, we will email you to verify and confirm your order and you can follow the link and instructions provided.
- We will charge a small sum to your credit card (usually under $3.00), which amount will be refunded immediately following verification.
- You will need to check your credit card account to see how much was charged, and then let us know through the link provided in the verification email, e-mail firstname.lastname@example.org
- If your response matches the actual amount charged, we will ship your order within 1-2 business days after hearing from you.
All Hyphen Threads verification emails are secure and will come from the email address email@example.com.
To help speed up the verification process, please respond promptly to our verification email.
If you have any further questions about our credit card verification procedure, please feel free to contact us at firstname.lastname@example.org
All prices shown on HyphenThreads.com are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and HyphenThreads.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.